LOS ANGELES, CA (November 8, 2024) – GHJ, a national advisory and accounting firm, is proud to announce it was named “Most Innovative Firm of the Year” by the Los Angeles Business Journal and California Society of Certified Public Accountants (CalCPA) for its Client Experience (CX) strategy. The award was presented at the Top 100 Accountants dinner and was accepted by GHJ Food and Beverage Practice Leader Maria Pearman, State and Local Tax Practice Leader Frances Ellington and Forensic Services Expert Christina Fung, who were all named among the Top 100 Accountants at the same event.
“Embracing innovation is at the heart of GHJ’s mission. This dedication ensures we are providing the highest level of service possible and deeply enriches our client relationships,” said GHJ Managing Partner Tom Barry. “At GHJ, we strive to make a positive impact in the lives of our clients and colleagues. This recognition affirms our efforts, and we aim to continue leading the industry forward.”
GHJ recently overhauled its CX strategy to enhance service delivery across all touchpoints. This project included a 24-month study with client interviews and focus groups and went beyond traditional client satisfaction surveys to truly understand the client experience. Insights from this initiative were incorporated into GHJ’s long-term strategy and have become ingrained in the Firm’s culture. With these enhancements, GHJ aims to set new standards in client service and build a strong team that is equipped to support clients in their long-term goals.
“We embarked on this project to ensure we were providing a positive client experience across all service areas, and through this process, we have reinvented how we work,” said GHJ Chief Strategy and Growth Officer Mari-Anne Kehler. “It is really important for us as a Firm to continue pushing the boundaries of what it means to deliver exceptional client service, and we are excited to build on this momentum by exploring new technologies and methods that will further transform our clients’ experiences in the years to come.”
Armed with invaluable insights about the client journey, GHJ is putting its vision into action to reshape client relationships and service delivery for the years ahead. This future-focused approach will continue to evolve, powered by data-driven strategies and a commitment to proactive, meaningful client impact. GHJ remains true to its client-centered approach and continually seeks to innovate and refine its practices to ensure that every client interaction not only meets but surpasses expectations through programs like the CX initiative.
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About GHJ
GHJ is a national advisory and accounting firm with a mission to help its clients and team members #BeMore by pursuing their passions, building thriving businesses and creating a better future. Headquartered in Los Angeles with additional offices in San Jose, Buffalo and Denver and over 250 professionals and 21 partners throughout the U.S., GHJ serves thousands of clients worldwide. The Firm meets clients where they are and specializes in a diverse range of industries, including entertainment, food and beverage and media and advertising companies and nonprofit organizations.
Ranked as a Top-100 Firm, 7th Fastest-Growing Firm, Top Regional Leader in the West and Best Firm to Work For by Accounting Today, GHJ is recognized for its innovative approach and dedication to client success. This is driven by the belief that its collective diversity of thoughts, backgrounds and experiences are exactly what makes GHJ a place where employees can each #BeMore – together. Employees are invited to pursue their passions, deliver exceptional service and support the causes they care about. The Firm embraces hybrid work and prioritizes diversity, equity, inclusion and accessibility (DEIA). Additionally, GHJ Foundation supports the community through financial contributions and volunteerism.
GHJ is a member of the American Institute of Certified Public Accountants (AICPA), the AICPA Governmental Audit Quality Center (GAQC), the California Society of CPAs and the California Association of Nonprofits (CalNonprofit). As a member of HLB International, the global network of independent advisory and accounting firms, GHJ provides clients with seamless access to expertise in over 150 countries to deliver solutions that meet both local and global needs.
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