GHJ Chief Strategy and Growth Officer Mari-Anne Kehler recently wrote about how businesses can improve their client experience for the Los Angeles Business Journal. 

The article was published in a special issue highlighting the Top 100 Accountants according to the publication and CalCPA — a list that included three GHJ leaders. At this event, GHJ was also named Most Innovative Firm of the Year for its work in transforming the client experience.

Mari-Anne has more than 30 years of experience as a high-impact leader who successfully expands business through action by using core skills of teaming, coaching, strategy development, program execution, measurement and innovation. Applying an integrated, client-centric approach, she has experience working across various industries including professional services, finance, consumer business and entertainment and media. Her article offers practical steps that any business can incorporate into its operations to adopt a client-centric approach to service.

Click here to read the full article.